Summary of return policies
- Returns are accepted within 14 days.
- The customer provides return shipping
- No restocking fee
- No clearance items
We accept returns of our standard products, such as art prints, clothing outfits, home decor, and accessories, provided they are unused and in their original packaging. The product must not be damaged. The return must be reported to Picatshirt within fourteen days and sent back to the designated store address. If these conditions are not met, the return will not be approved and the customer is responsible for all costs.
Please contact us at info@t-shirtlovers.shop within fourteen days of receiving your package to process your return.
- The cost of postage is your responsibility.
- Provide customer information, which items you wish to return, and your order number in the message.
- The items should not be returned to the address on the package as they are delivered directly from manufacturers who do not handle retail returns.
- The customer can print the return slip from the store's customer page.
- We recommend using trackable postage services for returns.
- Picatshirt is not responsible for packages that disappear during transport.
- The refund period is 10 days after we have registered your return and is processed using the same payment method you used for the order.
We do not offer returns on special orders
T-shirts and mugs that are printed on demand are not covered by the right of withdrawal. According to the Distance Selling Act (SFS No: 2005:59), the right of withdrawal does not apply to goods that are custom-made. The products you order are unique and created specifically for each customer order. Be sure to place orders with the correct size and measurements in the cart. Follow the guidelines in the size charts published for each product description. Orders that do not require adjustments are processed automatically.
Adjustments in product design
Pickatshirt offers services where you can order goods with your own design and print, or customize and change an existing design. We accept orders via the customer form on the contact page. Special orders that are not processed automatically give you the opportunity to change your order within one hour of placing it. Please notify us at info@t-shirtlovers.shop if you wish to do this. An already processed order cannot be canceled.
We refund the purchase price if the product is defective.
Our t-shirts are of high quality and designed to withstand washing and tumble drying at low temperatures. Mugs are dishwasher safe. If your product were to break within two months, we will replace it with a new one. We will refund the entire purchase price if the product is defective. In these cases, the full purchase price including shipping costs will be refunded.
Take advantage of PayPal's buyer protection.
When a customer chooses to pay with PayPal for products, the purchase is generally automatically covered by PayPal's buyer protection. If the item is not delivered within a reasonable time or does not arrive, you can feel more secure as your purchase is protected by the buyer protection according to PayPal's rules. It is important to read the agreement carefully to understand the terms of the buyer protection.
When the item differs significantly from the description
We hope you like your order, but understand that there may be occasions when you need to complain about goods to us. If there is a defect in the item or there has been a delivery problem, you should contact us so that the issue can be resolved as soon as possible. It is important that the customer receives an item they have ordered.
Contact us with questions
In the event that the item differs significantly from the description, the question should be resolved with our customer service. Custom-made products have limited buyer protection. We inspect the condition of the product after you have returned the item to us. Contact us within 60 days so that we can report the issue and arrange for the product price and shipping to be refunded or compensated with a new order. You will be notified whether the refund is approved or not. The purchase amount will be refunded within 10 days, alternatively, we will replace a defective product with a new one within 14 working days. We want to resolve all customer matters as smoothly as possible and hope that you can feel satisfied with products and secure with our services.
Report a problem directly at info@t-shirtlovers.shop.
Terms of service
The customer can add items to the cart without being required to complete a purchase. Prices include VAT. We offer free shipping when the order value exceeds 500 SEK.
In the shopping cart, the total price including all fees, VAT, shipping, and the total payment amount is displayed after the customer has entered their details. The payment terms are specified in the shopping cart and vary depending on the chosen payment method.
The customer can view the contents of the cart by clicking on the cart icon. Offers sent to the customer who has not emptied their cart constitute non-binding prompts to the customer to complete the purchase.
Once an order has been placed, it receives its own unique order number, which you see in the order confirmation. The items are shipped after processing of orders, product customizations, completed quality controls, and packaging. Thereafter, the items are shipped with the shipping company to your address or postal agent.
Guarantee
As a customer, you have the right to three years of complaint under the Consumer Purchase Act. Picatshirt offers product warranty to the customer. A complaint should be made as soon as possible upon discovery. A reasonable time is set at 2 months. The warranty applies only to manufacturing defects, not defects that have arisen due to modification of the product. If there is a defect under the warranty obligation, the customer has the right, within the framework of legal provisions, to demand that the defect be remedied or to receive a faultless item, rescind the contract or reduce the purchase price.
Other provisions:
- Shipping terms are specified in the shopping cart.
Products that are customer customized cannot be returned.
If you are under 18 years old, consent from a guardian is required to make a purchase.
- The customer receives an electronic receipt for their purchase.
Delivery policy
Pickatshirt has supplier agreements with Gelato ASA for the production and distribution of products. The fixed shipping cost we offer for a geographical area (e.g., Europe) is the lowest common shipping cost we can offer for all countries within that area. Shipping costs are calculated individually for each order. This is fixed and is calculated at checkout after the delivery address has been specified. If you order multiple products from us, the shipping cost will be lower for the second product. Free shipping is only available when the order value is more than 500 SEK.
The item is manufactured and distributed from the nearest location. We strive to provide you with good delivery conditions.
Please note that shipping profiles may change over time to reflect changed shipping costs.
The delivery time is determined by several factors, including but not limited to:
- The ordered product
- The printing location
- The destination country
- The size of the order
- Network status
- Selected shipping method
- You will receive updates via email regarding the delivery status of your package.
Fast deliveries
We strive to guarantee fast deliveries to our customers. Our total delivery time may be one to two days longer compared to companies that sell ready-made products from stock. Typically, items are shipped within three to six working days after we have received your order. You can track your order yourself and see when it has been processed and is ready for delivery.
Dropshipping
Picatshirt collaborates with suppliers that offer a variety of products, directly from manufacturers in different countries. Delivery times should be quick and efficient, and in most cases, orders are delivered within a week.
When problems occur with deliveries
If you notice damage to the package, you should report this to the pickup point or carrier upon receipt and make a damage claim. If the damage is not detected until you open the package, and it is damage that can be related to the carrier's handling, you should contact them and report the damage. If you cannot resolve a dispute with the carrier, please contact us.
- Enter your order ID when you have questions about deliveries.
- Invoice number
- Item name
- A brief description of the problem
The agreement with the customer is established on the condition that the carrier delivers the goods on time. If the delivery time exceeds the agreed time without agreement, the customer has the right to cancel their order.
If a product purchased by the customer is temporarily out of stock, we will cover shipping costs if the delivery is delayed by more than 20 days due to handling and manufacturing.
In the event of delays in delivery due to issues in the supply chain, we assist the customer in resolving the problem. We are not responsible for packages that are not picked up by the buyer from the postal agent.
Privacy policy
This privacy policy describes how Picatshirt (https://www.Picatshirt.shop) collects, uses your personal information when you visit, use our services, or make a purchase from www.Picatshirt.shop or otherwise communicate with us (collectively, the 'Services').
In this privacy policy, 'you' and 'your' refer to you as a user of the services, whether you are a customer, website visitor, or another person whose information we have collected under this privacy policy. Please read this privacy policy carefully.
By using and accessing any of the services, you consent to the collection, use of your information as described in this privacy policy. If you do not agree to this privacy policy, please notify us in order to access any of the services. SMS marketing is done only with your consent and the service can be terminated by a STOP message.
Legal basis
Under current data protection legislation, a legal basis, a so-called legal ground, is required for our processing of your personal data to be lawful and necessary. The following are the legal grounds we use:
Contract fulfillment
We only process the data that is necessary to identify you as a customer or user in order to manage and deliver orders according to our agreement with you.
Legal obligation
We process your personal data to fulfill our statutory obligations, such as accounting information according to the Accounting Act.
Consent
By subscribing to our website, you gain access to our newsletters and marketing materials. You consent to our processing of your personal data. Your consent means that we may only process your personal data for the purposes stated.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our website and use our services. When we use the term 'personal information', we refer to information that identifies, relates to, describes, or can be associated with you. The following section describes the categories and specific types of personal information we collect. Information we collect directly from you Information you send directly to us via our services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you place in your shopping cart.
- Customer support information including information you choose to include in communication with us, such as when you send a message via our website.
Certain features of the services, such as complaints, may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information collected through cookies
We automatically collect certain information about how our services are used. To this end, we may use cookies, pixels, and similar technologies. Usage data may include details about how you access and use our website and your account, such as information about your device, browser, network connection, IP address, and other information related to your interaction with our services.
Contact information
Spovvägen 11
746 33 Bålsta
+46 766324617
Org no: 741028-6749
Summary of legal provisions
We comply with, among other laws, the Marketing Act, the Consumer Service Act, and the Distance Contracts Act. More information about consumer rights can be found on the Consumer Agency's website.
Images and texts are created by the seller or by someone who has given the seller explicit permission to use them.
Texts and product information are intended to simplify the customer's purchasing process and serve only as a reference. The customer is responsible for the risk of using the information on the website.
The seller follows copyright laws and regulations. The image material for the production of special orders is removed after the customer has received notification that the product has been delivered according to the chosen delivery method.
Having satisfied customers is of utmost importance to us. Therefore, we appreciate if our customers would like to leave product reviews. However, it is voluntary to do this and is governed by privacy provisions.
- As a user, you are protected by our privacy provisions.
- If you are under 18 years old, you must have the consent of a guardian before placing an order.
- We reserve the right not to accept or process orders that contain explicit sexist or racist content.
- We are not responsible for packages that are not picked up by the buyer from the postal agent.
